You have 8 days from receiving a confirmation email on your participation, where it is possible to cancel. This is regardless of the time of the invoice. After the deadline, you are required to pay the invoice regardless of whether you can participate or not. This applies until 28 days before the market is held, at which time it is not possible to cancel. If you e.g. apply for a booth 30 days before the market you then have 2 days to cancel for a refund. Please note, your cancellation is not confirmed until you have received an email confirmation.
It is generally not possible to receive a refund, from the time the payment is binding or you have paid for your participation. If you’re not able to participate after all, you may contact us and we will then investigate if it is possible to sell your booth to another applicant. If this is not possible, you cannot get a refund even if you do not participate in the market.
If you’ve so lucky to be awarded a free NewKeeper booth, please be aware that the same timelines for cancellations as above are applicable. If you cancel after the deadline we will invoice you for the price of a category 1 booth.